Country Vintage

Please feel free to contact us with any queries or requests you may have and we will do our best to get back to you as quickly as we can. Placing an Order If you wish to purchase an item our site is very simple to use. Just add your item(s) to the basket and follow the on-screen check-out instructions if paying by Stripe , or email us for payment details if you wish to pay by Paypal. Payment Payment may be made instantly and securely via Stripe. If you make payment via Stripe we will not have access to any of your financial information, it is a very secure service.

We would ask that all payments from outside the UK be made by Stripe as we are unable to accept International Money Orders/transfers Postage All postage prices quoted are for postage within the UK. If purchasing from outside the UK please email us for an overseas postage quote. Items will be despatched within the UK by Royal Mail second class signed for service which will require a signature on delivery (we will email you with a Royal Mail tracking number). For heavier items we use Collectplus courier ~ all our items are sent with a trackable delivery service. We try and use recyclable / eco packaging wherever possible and when posting delicate items such as china and glass we guarantee to package these safely to avoid damage in transit. All packaging charges are included in the cost of postage. In the event of damage to an item in transit we would request you to attach a photo to your email when informing us so that we may make the relevant claim with the carrier. Queries, Enquiries & Sourcing We are very happy to answer any enquiries/queries via email and to help source any vintage items you may require ~ please feel free to contact us via the email on the Home Page. Returns and queries We trust you will be completely satisfied with your purchase. Most of our items are genuine vintage items and as such are not new, unless stated (most of our handcrafted items are made with brand new or unused vintage fabrics). We describe our items as accurately as possible and would ask our customers to be realistic about the concept of vintage. In relation to vintage china, we do test all our china to ensure it is fit for its purpose (especially in the case of teapots) at the time of sale. We would ask customers to ensure they are committed to their purchase before payment. Refunds will not be issued were a customer to change their minds regarding their purchase. Item(s) returned unsolicited will be refused. In exceptional circumstances we may agree to the return of an item through customer choice, but this is expressly at our discretion and only following our written agreement of the same. Thank you!